Have you received any of these error messages?
We have links to simple solutions and explanations for each.
What it means
You signed into Classroom with the wrong account.
You need to switch or add another Google Account. This can be done in three
easy steps
What it means
We couldn’t find your Class Code in our system
Solution
1) Try typing in the code again, the passwords are case sensitive.
2) Your Google Classroom may have been deactivated / archived if it from a
course that has ended.
What it means
We can’t find your Google Student account in our system.
Solution
1) Check that you have entered your Student account details in correctly,
with your student number followed by @student.citylit.ac.uk
2) If you've just created an account, we need to activate it across multiple platforms. Wait for 2 hours; the system needs a bit of time to recognise you.
3) If the issue stays, submit a new support ticket. You're not alone; we're here to help.
What it means
You've logged in successfully, but you're not where you need to be.
Solution
Head over to classroom.google.com. That's where your learning journey continues.
What it means
Your password needs to be as strong as your ambitions.
Solution
Make sure it's at least 12 characters, mixing uppercase, lowercase letter, special characters, and numbers.