Will I be able to get a refund if I change my mind?
We'll be happy to refund your fees, provided we receive your written request at least one week (7 calendar days) before your course starts. We'll charge you a 20% administration fee, with a minimum of £10.00 per refunded course.
How do I request a refund?
Just click on this link and complete the form: Request a refund
Alternatively, you can also:
- Email: refund.requests:citylit.ac.uk
- Post your transfers request - please mail it to: City Lit, Keeley Street, London, WC2B 4BA
- Hand in your request
When and how will I receive my refund?
We will try to refund all students within 2-3 weeks of receiving a request, and often a lot sooner. We will refund via the same method in which you originally paid. However, if you paid by cash, we will refund you by cheque. We will also send you a refund receipt in the post as confirmation of your refund.
What if my course is cancelled?
Very few courses at City Lit are cancelled. If we have to cancel a course and cannot offer a suitable alternative we will give you a full refund and a £5 City Lit class voucher as compensation for your disappointment. We'll also try and prioritise these requests so that you don't need to wait 2-3 weeks for your refund.
We regret that we cannot accept liability for an inability to provide courses where these are affected by circumstances beyond our reasonable control, for example, industrial action, public transport disruptions or severe weather.
Can I apply for a refund if I am made redundant?
You can apply for a refund if you are made redundant and wish to leave your course. Read more about help for people made redundant.
Where can I read your full refund and transfer policy?
Read our refunds and transfers policy or you can request the full refund policy at our Information and Bookings desk, reception, or Student Centre.