We monitor and set standards for quality across City Lit:
Helping you choose the right course
We work to provide clear, accurate information and advice to help you make the right choice of course. We also carefully monitor attendance and if students stop coming, we need to know why.
Course evaluation by students
Tutors and programme managers are happy to hear your views about courses. On most courses you will be asked to complete a questionnaire which asks for your opinions about the course.
Appraisal and observation
Our staff receive appraisals of their work and for teaching staff this includes classroom observation. Visits from an observer will normally last for 40 minutes to one hour, and you may be asked
general questions about your course. City Lit has an active policy of staff development so that employees can improve their skills and knowledge.
How to give us your feedback
We encourage your views on the level of service and the teaching that we provide at City Lit. We use student feedback to help us make improvements at the college and if something does go wrong while you are with us we want to have the opportunity to put it right.
You can give your feedback on your course by completing a course evaluation form or writing a course review. If you would like to give us your feedback sooner you can do this by getting in touch or getting involved.