Have you received any of these error messages? We have links to simple solutions
and explanations for each.
‘You can’t use Classroom with this account’
What it means
You signed into Classroom with the wrong account.
Solution
You need to switch or add another Google Account. This can be done in three
easy steps.
'Class code not found. The code is incorrect or it may not exist. Please check
the code and try again'
What it means
We couldn’t find your Class Code in our system
Solution
1) Try typing in the code again, the passwords are case sensitive.
2) Your Google Classroom may have been deactivated / archived if it from a
course that has ended.
‘Couldn’t find your Google Account’
What it means
We can’t find your Google Student account in our system.
Solution
1) Check that you have entered your Student account details in correctly,
with your student number followed by @student.citylit.ac.uk
2) The problem may be on our end – contact Digital Learning via email on:
GoogleClassroomEnquiries@citylit.ac.uk
Need more help?
For more information or help please contact Digital Learning
Email: GoogleClassroomEnquiries@citylit.ac.uk