Towards the end of your course we will send you an email asking for your course evaluation.
If your course runs for 5 weeks or longer, you’ll get an email 2 weeks before the end of your course. If your course is shorter, you'll get the email on the last day of your course. The emails are sent in the morning to make sure you have received it by the time you are in class.
The online course evaluation form will be available until 2 weeks after your course has finished.
Clicking on the link in the email will take you directly to the online course evaluation form.
What does the course evaluation cover?
The evaluation form has 4 sections, and and depending on how much you decide to write, it can take roughly 3 minutes.
Section 1 - this section is about your learning experience on the course. Your teacher will see an anonymised summary of this section.
Section 2 - this section is about your motivations to do the course, what you learned on the course and what you plan to do next.
Section 3 - this is an optional course review which would be published on the City Lit website.
Section 4 - is about your overall City Lit experience, giving you a chance to give feedback about the building, our services etc.
If you have not given City Lit an email address
Please consider giving us your email address. If you do not want to get any marketing information from us, you can opt out of this.
We will email you if we need to tell you something urgent about your course, for example if your tutor is unwell.
You'll be able to access your City Lit account. As well as giving feedback on your course, you can use your account to see all your enrolments and request refunds or City Lit credit. If your request is simple and in policy you'll get your refund faster - usually straight away and always within 48 hours.
If you would like to give us your email address call our friendly booking team on 020 7831 7831. Lines are open Monday to Friday 9am-7pm and Saturday 10am-4pm.
You can always leave us feedback about any aspect of your experience at City Lit. Use our Get in Touch online form, complete a Get in Touch paper form or by send a letter to City Lit, Keeley Street, London, WC2B 4BA.