Please check your Inbox for joining instructions emails, or your spam/junk folder. City Lit will send you two reminder emails: one three days before your course starts and one day before your course starts.
If the instruction email mentions that your course will use Google Classroom, try logging in before your course starts.
How do I access Google Classroom?
You will need to log into your City Lit student IT account, to do this you will need:
Your student number
The Google Classroom class code
Your City Lit student email address (your student number @student.citylit.ac.uk, e.g.123456@student.citylit.ac.uk)
The reminder emails that we send before your course starts will have your student number and your Google Classroom Class code.
If you haven't logged into your Student IT account yet please follow this step-by-step guide.
Check that you have the right equipment to participate in your online classes
You will need:
A laptop, PC, or a tablet. You can use your smartphone, but that may have some limitations.
A stable internet connection
An up-to-date web browser. This is a software on your computer that helps you go on the Internet. We recommend that you use Google Chrome or Firefox.
A webcam - this is normally part of your laptop or tablet. If you are using a desktop PC, you may need to have an external webcam.
A microphone - this is normally part of your laptop or tablet. If you are using a desktop PC, you may need to have an external microphone.
Speakers or headphones.
You can find out more on our technical requirements page.
Other resources
If you are new to online learning or participating in live sessions, we recommend that you also read the articles in the following sections before your first class:
If you are having any technical issues please also see our section Troubleshooting
Need more help?
In-person support
Come to the Student Centre and Library (on the Mezzanine floor in our main building on Keeley street) Monday to Friday 10:30am to 5:30pm.
Outside of these times please speak to the Student Centre staff who can call someone down to meet you.
Raise a ticket
Please make sure that you read through these instructions and follow all the steps carefully.
If you have any problems and need help at any stage, please contact us and include the following information:
screen shots of any error messages
the number of the section and step where you had a problem (e.g. Section 1: Step 3)
the device you are using (e.g. laptop, mobile, tablet)
the web browser you are using (e.g Firefox, Google Chrome, Microsoft Edge)
We will get back to you as soon as possible.