There are two kinds of accredited course offered at City Lit:
- internally marked assessment /exams
- externally marked assessment /exams
1 Internally marked assessments and exams
1.1 On internally marked assessments/exams, City Lit teachers are responsible for assessing work and awarding grades. The results are then sent to the examining body who award the qualification.
1.2 In order to ensure consistency, we have a detailed quality assurance process of internal moderation and standardisation. The awarding body will also sample teachers’ marking and our internal procedures to make sure judgements are consistent with other colleges and organisations.
1.3 Where work is internally assessed, you will have the right to appeal if you consider that, relation to your work:
- an administrative, or similar, error has occurred
- the assessment process was not conducted in accordance with the programme or unit guidelines, or our assessment policy.
- your performance was affected by ill health or some other valid reason during the assessment.
1.4 Any assessment appeal should be supported by appropriate evidence, e.g. examples to support your submission or medical evidence.
1.5 You may not appeal the academic judgement of members of staff, nor their academic integrity. This includes the mark awarded for a particular piece of work or any judgement of demonstration of competence standards.
1.6 If you have a concern you should, in the first instance, discuss the matter with your tutor/assessor. Alternatively if you do not feel able to speak to your tutor/assessor, speak to the course leader. This should normally be done within one week of receiving the result of any assessment/exam.
1.7 If this does not resolve the matter you should:
- appeal in writing to the relevant Head of Programme, normally within two weeks of receiving the result of any assessment/exam;
- supply any evidence you want considered;
- tell us if you wish to meet as part of your appeal; e.g. to supply evidence, or if you are unable to put the details of your appeal in writing.
1.8 On receipt of an appeal the Head of Programme Area or Assistant Principal will address your grounds and investigate as appropriate. We will send you a full response, normally within 20 working days. If your appeal is more complex and requires additional investigation it may take longer to respond to you. We will tell you by the end of the initial 20 working days if this is the case and will give an indication of how long it will take us to respond.
1.9 There is no further internal appeal. If you wish to make an external appeal (e.g. with the awarding body), you will be advised how to do this as part of our decision.
2 Access Arrangements or special considerations
2.1 In accordance with the regulations, City Lit:
- recognises its duty to explore and provide access to suitable courses, through the access arrangements process submit applications for reasonable adjustments and make reasonable adjustments to the service the centre provides to disabled candidates.
- complies with its responsibilities in identifying, determining and implementing appropriate access arrangements and reasonable adjustments.
2.2 Examples of failure to comply include:
- putting in place access arrangements/adjustments that are not approved
- failing to consider putting in place access arrangements (which may be a failure to comply with the duty to make reasonable adjustments)
- permitting access arrangements/adjustments within the centre which are not supported by appropriate evidence
- charging a fee for providing reasonable adjustments to disabled candidates AARA.
2.3 Special consideration
2.3.1 Where City Lit can provide appropriate evidence to support an application, it will apply for special consideration at the time of the assessment for a candidate who has temporarily experienced illness, injury or some other event outside of their control when the issue or event has had, or is reasonably likely to have had, a material effect on the candidate’s ability to take an assessment or demonstrate his or her normal level of attainment in an assessment.
2.4 Centre decisions relating to access arrangements, reasonable adjustments and special consideration
2.4.1 This may include City Lit’s decision not to make/apply for a specific reasonable adjustment or to apply for special consideration, in circumstances where a candidate does not meet the criteria for, or there is no evidence/insufficient evidence or has failed to request the access arrangements/provide appropriate evidence within the timescale set out by the awarding body, to support the implementation of an access arrangement/reasonable adjustment or the application of special consideration.
2.4.2 Where City Lit makes a decision in relation to the access arrangement(s), reasonable adjustment(s) or special consideration that apply for a candidate or candidates, and you (or the candidate’s parent/carer) disagree with the decision made and reasonably believe that the centre has not complied with its responsibilities or followed due procedures, you should:
appeal in writing to the Head of Access, Inclusion and Support, normally within two weeks of receiving the result of any assessment/exam;
supply any evidence you want considered;
tell us if you wish to meet as part of your appeal; e.g. to supply evidence, or if you are unable to put the details of your appeal in writing.
2.4.3 To determine the outcome of the appeal, the head of service will consult the respective JCQ publication to confirm the centre has complied with the principles and regulations governing access arrangements and/or special consideration and followed due procedures.
2.4.4 You will be informed of the outcome of the appeal within 20 working days. If your appeal is more complex and requires additional investigation it may take longer to respond to you. We will tell you by the end of the initial 20 working days if this is the case and will give an indication of how long it will take us to respond.
2.4.4 If the appeal is upheld, City Lit will proceed to implement the necessary arrangements/submit the necessary application.
3 Externally marked assessments and exams
3.1 If your course is externally assessed or examined, appeals must be made according to the relevant awarding body’s appeals procedure. For further information, please contact the Examinations Office within 2 weeks of receiving your results about the process, costs and deadlines for appeals.
3.1.1 GCSE/GCE exams
3.1.2 These exams are covered by the Joint Council for Qualifications Post-Results Enquires Service. You will be informed about deadlines and costs during your course. Information is also available on the City Lit website.
4 Appeals following Reviews of Results (RoR) for GCSE/GCE exams
4.1 Appeals following RoR enquiries need to be submitted on your behalf by the Head of Centre within 30 days of receiving your outcome of the RoR. If you want to discuss submitting an appeal following RoR, please contact the Examinations Office as soon as possible.
In order to submit an appeal following RoR we will need evidence that an awarding body has:
used procedures that were inconsistent with regulatory requirements
applied its procedures improperly and unfairly in arriving at judgements
improperly applied the marking scheme.
4.2 Head of Centre will assess the evidence and decide whether your appeal fulfils the acceptable grounds as detailed in the JCQ Appeals Booklet. You will be informed of the outcome in writing within 10 working days.
4.3 Candidates are not permitted to make direct representations to an awarding body.
5 Centre decision not to support an appeal following Review of Results
5.1 If you are unhappy with the Head of Centre’s decision not to submit an appeal on your behalf following a Review of Results, you can ask for the decision to be reviewed by another senior member of staff.
5.2 You will need to contact the Exams Office within 3 days of receiving the Head of Center’s decision, and submit further evidence to support the request for an appeal.
6 BCS appeals
6.1 If you are unhappy with the outcome of an appeal submitted to BCS by City Lit, you have the right to submit an appeal directly to BCS. This must be submitted within 20 working days of the date of the assessment or test, and will incur a fee of £10. The fee will be refunded if your result improves following appeal.
6.2 Learner appeals must be submitted to firstname.lastname@example.org.
6.3 Once an appeal has been reviewed by BCS, BCS will write to the appellant with details of their decision to either:
- Amend the decision considering the rationale or any new evidence put forward
- Confirm we stand by the original decision.
6.4 You will then have the right to seek an independent review. This will be carried out by someone who is not employed by, or otherwise connected to, BCS.
Approved by the Governing Body March 2023
For further information, please contact the Exams Office by emailing email@example.com.