Booking Terms and Conditions

Here is a summary of the City Lit booking terms and conditions, the full policy documents are available at the bottom of this page.
For more information please also take a look at our Key City Lit Policies.

 

Changes to courses advertised

City Lit reserves the right to change course tutors or venues from those advertised on our website and to cancel classes, or close them early if necessary. In line with our refund policy we are unable to grant a refund on the grounds of a change of tutor.

 

Cancellation: our promise

We are committed to ensuring that each course listed on this website takes place. If your course is cancelled and no alternative is available, you will receive a full refund.

We'll prioritise your refund so that you don't need to wait for your money back. If you paid all your fees upfront by card your refund will be processed within 5 working days.

If you paid for your course with a combination of payment methods e.g. Gift Voucher, instalment plan, City Lit Bursary and/or Store Credit your refund will be processed within 10 days.

If you have been awarded and bursary or grant, this money cannot be refunded to you.

If we are unable to refund you back to your payment card or City Lit credit we will refund you via cheque, refunds via cheque will be processed within 30 days. 

We regret that we cannot accept liability for an inability to provide courses where these are affected by circumstances beyond our reasonable control, for example, industrial action, public transport disruptions or severe weather.

 

Requesting a refund

You can request a refund by logging into your My City Lit account and cancelling your order.
For more information please read the full Refund and City Lit Credit Policy.

Courses purchased more than 14 days before the course start date

We'll be happy to refund your fees, provided we receive your refund request at least 14 days before your course start date*.

*For a small number of courses (generally our longer or accredited courses) we’ll need more notice. For these courses you’ll need to make your request at least three weeks (21 calendar days) before your course is due to start. If this applies to your course we’ll make it clear to you in the course outline and at interview, if one is required for your course.

Courses purchased less than 14 days before the course start date

If you purchase your course online, via our website less than 14 days before the course start date, your purchase is protected by the Consumer Contract Regulations (for online purchases) meaning you are entitled to a monetary refund at any point leading up to the course start date.*
If you purchased your course over the phone or in-person, less than 14 days before the course start date you are entitled to request a store credit.*

*For a small number of courses (generally our longer or accredited courses) we’ll need more notice. For these courses you’ll need to make your request at least three weeks (21 calendar days) before your course is due to start. If this applies to your course we’ll make it clear to you in the course outline and at interview, if one is required for your course.

Requests for a refund after the course has started
Once the course has started you are no longer eligible for a monetary refund, however if for any reason you don't want to continue with your course you can request City Lit credit before the start of the third session. After the third session of your course has started the course is no longer refundable.
Other reasons for requesting a refund
If you would like to request a refund due to other circumstances such as an illness, disability or a bereavement or you please read our full Refund and City Lit Credit Policy.

If you want a refund because you are not happy with our course please read our Feedback and Complaints Policy.

When and how will I receive my refund?

The fastest way to get a refund is to request it through your My City Lit account, if you paid by card and your request is in policy it we be processed automatically. 

If you request a refund though our Student Services Team or you paid for your course with a combination of payment methods e.g. Gift Voucher, instalment plan, City Lit Bursary and/or Store Credit your refund will be processed within 30 days.

If you have been awarded and bursary or grant, this money cannot be refunded to you.

If we are unable to refund you back to your payment card or City Lit credit we will refund you via cheque, refunds via cheque will be processed within 30 days. 

Log into My City Lit

If you haven't use your My City Lit account before please take a look at our user guide: My City Lit account – City Lit

 

Still have a question?

Contact Us 
Or call Reception on 020 3871 3111
Monday to Friday 09:30-19:30

Downloadable documents

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