Before we can get your request to our Student Services Team we need you to verify that this is your email address. This check is necessary to protect both our and your online safety.
After you complete our contact form you will get an email sent to the email address that you put on the form asking you to verify this.
You will only need to do this once for each email that you use to submit a request.
If you have completed the form in our Help Centre you will see this message in the top right corner of the screen when you submit it:
Here is what that email will look like, the subject of the email is "Please verify your email address" and it will show as being sent from "City Lit":
Tip
If you cannot see the email in your inbox after a few minutes please check your spam/junk folder.
To verify your email address simply click on the link, once you have done this you will see this message on a new page in your browser:
You will then receive an autoreply email and our agents will see your request. They will reply to you as soon as possible.
If you cannot see the email in your inbox or your spam/junk folder please call us and we can re-send it.
020 3871 3111
Monday to Friday 10:00-17:30
Contact Us