Requesting a Refund: Step-by-Step Guidance

The fastest way to get a refund is to request this through your My City Lit account, please also take a look at the  Refund and City Lit Credit policy.

If you've never logged in please take a look at our Step-by-Step guide.

Once you have logged in follow these steps to request your refund:

  1. You will see a list of your recent orders on the first page. 

  2. To find out more information about each one click on 'View order'

  3. You will see all the course details here, once you are sure this is the course you want to request a refund for click on 'Cancel'

  4. You can then chose how you want your money refunded, if you paid by card and your request is in policy we can pay this back to your payment card. If you used City Lit Gift Vouchers we can only refund you back to City Lit Credit. Credit is non-refundable once used.

  5. Refund back to payment method- cannot be processed automatically

    If you did not enrol online and pay all the fees on one card or if your request is out of the standard policy and due to personal circumstances e.g. a disability of a bereavement one of our student services team will need to review your request and process it manually. You will see that your refund is pending on your accountRefund through My City Lit guidance screenshot 9.png

    And you will get an email confirming that you have made your request

    Refund through My City Lit guidance screenshot 10.PNG

    Refund to payment card- can be processed automatically

    If you enrolled online paying all your fees on one card or you are requesting a refund back to City Lit Credit and your request is in policy it will be processed automatically and you will see this confirmation message

    Refund through My City Lit guidance screenshot 11.PNG

    You will also get this confirmation email, but please be aware that the funds can take up to 5 working days to appear in your account, how long this takes depends on who you bank with

    Refund through My City Lit guidance screenshot 12.PNG

 

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