We have provided step by step guidance on how to activate your City Lit Student IT account to gain access. You can find the information about how to enable your account on the Your City Lit Student IT account page.
If you've already taken a look at the guidance and need more help please complete our contact form and we will be in touch. You're not alone; we're here to help.
Yes, but only if you let us know if you are travelling abroad during your course so that we can give you access to google classroom from outside of the UK. To do this please complete our online form.
If your course is online you will still receive the email with the Zoom link to your personal email and it will be accessible regardless if you are abroad or in the UK.
Contact us letting us know you have changed your phone/ phone number and we can update your details. To do this please complete our online form with your new number.
Contact us letting us know which email you would like to have as your back-up when you reset your password. To do this please complete our online form.
If you receive this message it is because you need to apply for overseas access. To do this please complete our online form. note: If you are using a VPN to connect to other countries, that will also flag you account as being not in the UK.
Yes, as your Student Account is attached to you accessing your Google Classroom class, you can only access your Google Classroom through your Student Account. You can find the information about how to enable your account on the Your City Lit Student IT account page.
Use a private browser to log into your Microsoft student account to avoid conflicts with other Microsoft logins, ensure a clean session, and prevent auto-login to the wrong account.
Once enrolled into a course, you will receive the below email. This makes up part of your Student email, your student email will be studentnumber@student.citylit.ac.uk e.g 660993@student.citylit.ac.uk.
| Feature | City Lit Enrolment Account | Google Classroom / Student Account |
|---|---|---|
| Purpose | Enrol in courses, manage wish lists and request refunds | Participate in learning |
| Access | City Lit website | Google Classroom & Office.com |
| Tools | Course registration, payments, wish list | Assignments, class codes, Office apps |
| Login | Personal email | Student email (e.g. @student.citylit.ac.uk) |
Need more help?
In-person support
Come to the Student Centre and Library (on the Mezzanine floor in our main building on Keeley street) Monday to Friday 10:30am to 5:30pm.
Outside of these times please speak to the Student Centre staff who can call someone down to meet you.
Raise a ticket
Please make sure that you read through these instructions and follow all the steps carefully.
If you have any problems and need help at any stage, please contact us and include the following information:
screen shots of any error messages
the number of the section and step where you had a problem (e.g. Section 1: Step 3)
the device you are using (e.g. laptop, mobile, tablet)
the web browser you are using (e.g Firefox, Google Chrome, Microsoft Edge)
We will get back to you as soon as possible.