Last updated: 7:20am, Friday 13 November 2026
Microsoft is having a worldwide problem with Microsoft 365. This includes Outlook, Teams, OneDrive, SharePoint and other Microsoft apps. It started on the afternoon of Thursday 12 November 2026.
This isn't a City Lit fault, and nothing is wrong with your account or device. Microsoft is working on it, and services are gradually coming back. This morning (Friday 13 November), Microsoft was still working to get everything back.
What you might notice
- Outlook is slow, or won't load or send email.
- Teams won't connect, or calls drop.
- Files in OneDrive, SharePoint, Word, Excel or Copilot won't open or save.
- You get asked to sign in again, or signing in fails.
- Signing in to Google Classroom, or to other things you sign in to with your City Lit Microsoft account, may also fail.
What you can do
- Wait and try again later. Most problems are clearing up as Microsoft fixes things. You don't need to reset your password or reinstall anything.
- If you're already signed in to Google Classroom or another service, stay signed in.
- Your work is safe. Microsoft hasn't reported any lost files or emails. If a file won't save, keep it open, or save a copy to your device and upload it later.
- If you missed a class or a deadline because of this, let your tutor or department know. Tutors are aware of the problem.
Will I be told when it's fixed?
Yes. We'll update this page when Microsoft confirms everything is back to normal.